Frequently Asked Questions
Everything you need to know about our fresh-roasted beans and home delivery.
How soon will my coffee ship after I place an order?
We roast our beans in small batches to ensure maximum freshness. Orders typically ship within 1-2 business days of roasting.
Do you offer whole bean or ground coffee?
We offer both! You can select 'Whole Bean' for maximum freshness or choose from various grind sizes including Drip, Espresso, and French Press tailored to your brewing method.
What is your return policy for coffee products?
As coffee is a perishable food item, we cannot accept returns. However, if there is an issue with your order or you are unsatisfied with the quality, please contact us within 14 days for a resolution.
How should I store my coffee to keep it fresh?
To maintain the flavor profile, store your coffee in a cool, dark place in an airtight container. Avoid the refrigerator or freezer, as moisture can compromise the oils and aroma.
Do you offer a coffee subscription service?
Yes, our 'Roaster's Choice' subscription allows you to receive your favorite blends automatically every 2, 4, or 6 weeks at a discounted rate.
Where do you source your coffee beans?
We source high-quality Arabica beans from sustainable farms across Central and South America, Africa, and Southeast Asia to create our signature heritage blends.